Forest Wood – Privacy Policy

Last updated: 25/11/2025

This Privacy Policy describes how Forest Wood (“we”, “us”, or “the Site”) collects, uses, and protects your personal information when you visit, browse, or make a purchase on our website.

By using our website, you agree to the terms outlined in this policy.

1. Contact Information

If you have any questions about this policy, want to request access or deletion of your data, or need more information about our privacy practices, you can contact us using the details below:

Email: support@forest-wood.co.uk
Address: Glebe House, Church Lane, RG42 6EG, United Kingdom

2. Information We Collect

We collect various types of personal information to provide our services and improve your experience.

a. Device Information

Purpose of collection:

To load the Site correctly
To analyse usage and improve customer experience

How it is collected:
Automatically via cookies, log files, analytics scripts (Google Analytics), and similar technologies.

Personal data collected may include:

IP address
Browser type
Time zone
Device type
Pages viewed
Search terms
Click activity
Referring website

b. Order Information

Purpose of collection:

To process purchases
To arrange delivery
To provide invoices and confirmations
To screen for fraud
To communicate about orders
To provide customer service

How it is collected:
Directly from you when placing an order.

Personal data collected includes:

Name
Billing address
Shipping address
Phone number
Email address
Payment information (via Stripe/PayPal — we do not store card numbers)

Shared with:

Stripe (for payments)
PayPal (for payments)
Relevant UK couriers and fulfilment partners (for delivery)

c. Account Information (if you create an account)

Purpose:

To create and maintain your account
To provide order history and faster checkout

Personal data collected:

Name
Email address
Account password (encrypted — we cannot access it)

d. Customer Support Information

Purpose:

To respond to enquiries and provide assistance

Information collected:

Any details you voluntarily provide (e.g., order numbers, email, phone number, questions)

3. Minors

Our site is not intended for individuals under the age of 18.
We do not knowingly collect data from children.
If you believe a minor has provided personal information, please contact us to request deletion.

4. How We Share Your Personal Information

We only share your data when necessary to operate our business, including:

WooCommerce (our store platform)
Stripe for payments
PayPal for payments
UK shipping couriers (to fulfil orders)
Trusted IT and hosting providers
Google Analytics (anonymised device data)

We may also share information if required to comply with legal obligations (e.g., fraud prevention, law enforcement requests).

We do not sell personal data.

5. Behavioural Advertising

We may use your information to show relevant advertisements or promotions, such as through:

Google Ads
Facebook/Instagram Ads (if implemented)

You can opt out of targeted advertising via:
Google: https://www.google.com/settings/ads/anonymous
Facebook: https://www.facebook.com/settings/?tab=ads
UK Advertising Opt-Out: https://www.youronlinechoices.com/uk/

6. Using Your Personal Information

We use your information to:

Provide products
Process orders
Handle payments
Arrange shipping
Communicate updates
Improve the website
Deliver customer service
Comply with UK law

7. Legal Basis for Processing (UK GDPR)

If you are in the UK or EEA, we process your data under the following legal bases:

Contract (to fulfil your order)
Consent (for marketing, cookies)
Legitimate interests (fraud prevention, analytics, service improvement)
Legal obligation (record-keeping, tax, compliance)

8. Data Retention

We retain order information for legal and operational purposes, unless you request deletion.

Account information is retained until you delete your account.

9. Automated Decision-Making

We do not make automated decisions that have legal or significant effects.

WooCommerce may use automated tools to detect fraud (e.g., blocking suspicious IP addresses).

10. Cookies

Cookies are used to improve your browsing experience.

Examples include:

Essential store functionality
Analytics (Google Analytics)
Security
Login/session cookies
Preference cookies

You can manage cookies via your browser settings.

Blocking cookies may affect website functionality.

11. Your Rights (UK & EU Residents)

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent (for marketing/cookies)

To exercise your rights, contact us at:
📧 support@forest-wood.co.uk

12. Complaints

If you are unhappy with how we handle your data, contact us first.

If you remain dissatisfied, you may complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws, business practices, or website updates.
We encourage you to review it periodically.